Why the focus on customer experience is shortsighted

Many transport undertakers, agencies who are responsible for transport, consultants and suppliers are focusing nowadays on the customer experience in transportation transport. Articles such as the recent McKinsey article on travel distribution show exemplary what the philosophies and proposed strategies behind this narrative are. 1. Harness advanced analytics to understand the customer better. 2. Adjust … Continue reading Why the focus on customer experience is shortsighted

Spacial limits of alternative transport systems in urban areas

CityMetric pointed in a recent article on Elon Musk's vision for autonomous driving towards an interesting point regarding spacial limits: Musk's vision that everybody will not be moving anymore with public transport but with autonomous cars that offer point-to-point travel is somewhat flawed. The limits are or geometrical nature due to the limit in capacity … Continue reading Spacial limits of alternative transport systems in urban areas