Investing in concrete or intelligence

This fall, the Swiss transport authority (Bundesamt für Verkehr -BAV) announced the plans to invest heavily in railway infrastructure until 2035. Over 200 Projects and 11.5 bn CHF will be invested in tunnels, concrete and steel across the country. Last Sunday, an NZZ article (in German) has allowed  an alternative view on the intended infrastructure … Continue reading Investing in concrete or intelligence

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The Mechanics of Surveys and Consultants’ recommendations

A topic that I seem to come across more recently are strategy and management consulting firms creating great surveys and reports about the transport (or any other industry). These reports, often including fancy graphics and pointing out towards a generic recommendation offer great layout, great haptics and a wonderful simplified view of the world. In … Continue reading The Mechanics of Surveys and Consultants’ recommendations

Why the focus on customer experience is shortsighted

Many transport undertakers, agencies who are responsible for transport, consultants and suppliers are focusing nowadays on the customer experience in transportation transport. Articles such as the recent McKinsey article on travel distribution show exemplary what the philosophies and proposed strategies behind this narrative are. 1. Harness advanced analytics to understand the customer better. 2. Adjust … Continue reading Why the focus on customer experience is shortsighted

Why small transport projects might be much more important than large infrastructure investment

In Switzerland, planners estimate that there will be a transport capacity shortage in the mid/long term. This is why, alternative modes of transport are analyzed such as the Cargo Sous Terrain (-> see project page). Today, the federal council announced in this article that they will adapt the regulation so that a project such as … Continue reading Why small transport projects might be much more important than large infrastructure investment