Why the focus on customer experience is shortsighted

Many transport undertakers, agencies who are responsible for transport, consultants and suppliers are focusing nowadays on the customer experience in transportation transport. Articles such as the recent McKinsey article on travel distribution show exemplary what the philosophies and proposed strategies behind this narrative are. 1. Harness advanced analytics to understand the customer better. 2. Adjust … Continue reading Why the focus on customer experience is shortsighted

Share of responsibility in railway operations

Today, the Swiss newspaper Sonntagszeitung published an Article on profitability of railway routes within Switzerland. The article was published in the environment of growing discussions if the Swiss intercity railway transport should be opened up to additional players (BLS and SOB). The main questions in the article was which railway lines are profitable and which … Continue reading Share of responsibility in railway operations

Spacial limits of alternative transport systems in urban areas

CityMetric pointed in a recent article on Elon Musk's vision for autonomous driving towards an interesting point regarding spacial limits: Musk's vision that everybody will not be moving anymore with public transport but with autonomous cars that offer point-to-point travel is somewhat flawed. The limits are or geometrical nature due to the limit in capacity … Continue reading Spacial limits of alternative transport systems in urban areas

How to avoid obvious bottlenecks in transport chains

One of the most studied transport hubs is certainly the function of the airport. Within short time slots, large numbers of passengers are transferred from one plane to another plane or other modes of transport. Furthermore, the airport is only for few users an origin or destination, thus a hub. When planning new airport infrastructure … Continue reading How to avoid obvious bottlenecks in transport chains